Possible to order bags from customer service?

[vexorian]

I got myself into a tragic situation. I bought a Portal of Atlantis 50% off because it was not sealed, and everything indicated the reason it was returned was lack of the second instructions book. Well, I got fooled, because although the bags were sealed and all, I didn't notice that bag 8 was missing (funny story, I thought there were two bags 6 and a bag 7 and that was the end, but it turns out one of the 6 bags was a 9, so it would have been easy for me to notice, but I failed). Anyway, this is of course not TLG's fault, but I guess this is not the first time this happens, so I was considering going to s@t and order the bricks, but that would probably be as expensive as buying a whole Portal of atlantis... I wonder if it is possible to buy the numbered bags separately? Did anyone have an experience trying so?

[Modulex Guy]

You can probably call customer service and tell them you are missing the bag, most likely they will ask for the part #s in the instruction booklet and send you replacement parts.

I do not know if they would have the sealed bag, but the parts in it can be had easily through LEGO's missing parts service.

Give it a try.

[TheWarden]

Hmmm... Depends on what you tell them, I would guess.

- If you tell them you bought it used, you can't order individual bags. Think of this - the topic came up in the train forum recently that since often the parts to make a car are contained in one bag, people have posed the question here (that got forwarded to LEGO via our ambassador's program) - Why can't we buy extra copies of say... a cargo car - bag 3 in set XXXX? LEGO says no for the time being. Profit, selling difficulties and more explains LEGO. So, no, you can not order specific bags that are in sets.

- If you tell them you bought it new, and are missing a bag, you might have a small chance. It's on your conscience though. Missing pieces can be requested via their online web page. Whole bags? I don't know, never done it. I say "small chance" because sets are weighed and a missing bag theoretically would not pass inspection.

You can complain to the retailer (depending on the terms that they sold it to you - if it said incomplete / as-is, then you might not get anywhere) that it not complete, and they might help you.

Also - shame to you out there that bought your set, opened it, and kept a bag of desirable parts, and returned it for your money. May you step on the sharpest LEGO brick in your bare feet and several more curses I can not name.

[MinifigFreak2010]

unless your not the type to lie, just say it's a sealed box missing the bag. Though b4 you call, i need to give you a couple words of advice:

1) make sure you have a bit of time to wait if you wind up getting on the waiting for a person music playing case. That happened to me a few weeks ago. i was on for at least 20 minutes(mostly waiting) to find out the page count in a lego brick journal

and 2) make sure you have the box near by or at least the item number so you can minimize the time your on the line.