LEGO Shop: what happens to promo items when main item is backordered?

[badbob001]

I ordered a backordered item and the order included some free promo items. Will LEGO hold those promo items for me until my whole order is available? Or is it possible that by the time my order is ready to ship, they run out of my promo items?

[Darkdragon]

Normally they ship the promo items right away, even if the backordered item isn't available yet.

[badbob001]

I made an order with a back-ordered item. Then days later, I make another other with a back-ordered item and an in-stock item. Both orders have promo items. Nothing in the first order has shipped and the promo items are listed as 'in process'. The second order had the promo items shipped with the in-stock item.

So at this point, it doesn't seem like LEGO will ship a box with only promo items, but perhaps it's too soon to tell.

[antp]

It already happened to me that they ship just the promo item, because the main one was back-order.

So I received a rather big box with just a polybag in it (the smallest size of box they have is still big for that, only separate parts are sent in padded enveloppes I guess)

Edited October 19, 2017 by antp

[paul_delahaye]

I agree, my past experience has been that the Promo item has shipped, regardless of the availability of the main item I've ordered.

 

 

[Roadmonkeytj]

I just had this happen I ordered the ship in a bottle and it generated the promo in my cart ... No promo ever arrived but the ship in a bottle did a couple weeks later ... I called Lego customer service and had a great and helpful conversation about how the backorder system works .... More or less in my case My shipment was held waiting on the ship to arrive in the distribution center ... In the meantime the stock of the promo ran out even though it was on my order ... They are sending me the next promo instead ... All I had to do was call.